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FREE Shipping, Return, Refund Policy, Contact & Disclaimer

 

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Hello and thanks for visiting our Webpage! We have many items to offer at great prices, and we hope that you can find what you need here.

ATTENTION! Please read the ENTIRE page below so that  you understand our policies, and to help make sure that your order goes more smoothly with the least amount of complications. By you understanding our policies before you order, this will make for a better experience for you, and help us maintain our FREE SHIPPING policy.

Thank You.

 

FREE Shipping

FREE SHIPPING - Worldwide - We are offering "FREE SHIPPING" on everything you ordered and it is Free to virtually any address in the world.  We are able to pass on this great savings to you due to our massive volume.  All items are shipped to you FREE.  Over 80% of our shipments usually arrive within 8 days and no later than 9 to 14 days on average.  Delays may be caused by weather, holidays and sometimes clearing customs.  Most of our packages are shipped through Postal Services and package transit times are estimates and not guarantees.

International Orders - Free shipping does not include Custom Duty / Tax collected by your country and it is the buyer's liability for any such tax.  Every country has different custom entry policy.  We will supply all required entry documents and it is also buyer's responsibility to contact and submit required document requests by your local custom.  There's no Custom Duty fees for USA buyers.

Due to the recent increase of shipping costs.  Free shipping are not available for the following countries,

Argentina, Brazil, Egypt, Russia, and SouthAfrica

Please email us at service@madhornets.com for a shipping quote.

Order Tracking - Delivery Confirmation numbers for package tracking will be sent to you via email once your order is prepared and shipped.  You may also find these numbers stored in "my account" at MadHornets.com for your convenience.  Most of our orders are shipped via USPS, or as otherwise stated.  To track your package, please visit USPS.com . 
 

Shipping - We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Shipping -  for Fairing Bodywork only - All of our fairing bodyworks are "fresh painted". Fairings are not painted till the customer places an order. Paint Jobs will take about 7 to 12 days.  The fresh paint and decal will ensure the best quality possible for the fairings you ordered.  It will then take about 5 to 10 working days for the package to transit.  The total number of days for you to receive your shipment is about 17 to 22 days.

Order Fulfillment - Some items are filled from our overseas warehouse due to the item's availability. No worries, Shipping is still FREE to you and deliveries are within the transit time listed above.  Again, shipments are estimated to arrive within 8 days and no more than 9 to 14 days on average.

Undeliverable as addressed, Unclaimed & Cancel Order after shipment

-"undeliverable as addressed" and "unclaimed" could result from a wrong address that was provided, having moved, contact information changes, unavailable at the time of deliveries...etc.  If the package was returned to us as "undeliverable as addressed" or "unclaimed", a 30% re-shipment fee will apply to your account. Package may be re-sent to you after return is received and a 30% fee is paid.

- If order is cancelled after shipment was sent and posted, a 30% restocking fee will apply to your account.  The partial refund will issue to original payment account after the return is received.  30% Restocking fee also apply to wrong product ordered.  The 30% restocking fee basically covered the original shipping charges.

Please help us to maintain our ability to offer "FREE SHIPPING" to you by correctly entering your address, contact information, and availability at the time of delivery. Following these simple steps will GREATLY increase the ability for a hassle-Free delivery. 

  

Return Policy

MadHornets.com offer items shipped FREE to you but in case there's a return, you are covering the return shipping charges to MadHornets.com located at California, USA  92880-3549.  

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your return once we've received and processed the returned item.

You may return most new, unopened items within 15 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

NO return accepted for special orders.

NO return accepted for custom paint fairings.

Definition of Custom fairings

  • Different color schemes
  • Add or Remove decals
  • Race track fairings

The MadHornets.com return policy is simple. We accept all returns that meet the following conditions:

* 15-Day return period - Please be sure that your returned item is shipped (post marked) to MadHornets.com within 15 days of the date it was delivered to you (as shown on delivery company's tracking system). 

* Original packaging in good condition - Please note that all items will have to include all original packaging in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind,etc.)  If MadHornet.com receivesyour return damaged or missing, the original packaging the item will be rejected.

* Unused condition - MadHornets.com is unable to accept returned items that have been installed, used or damaged. 

* Closeout items - MadHornets.com does not accept returns of items purchased on closeout. In some cases, we may allow a closeout item to be returned for MadHornets Store Credit. Please contact Customer Service.

* Restocking fees - All return items are subject to at least a 30% restocking fee. 

 

Refund

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

MadHornets.com will always try to offer it's best service to your experience with us and would love to resolve any issue that may occur.  To avoid abuse of bank charge backs, all charge backs you file will be subject to a $150 file and investigation fee.

 

Contact

If you have any questions, please email us at service@madhornets.com or via facebook.

  

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MadHornets.com

 

Business Hours:

Mon-Fri 10:AM to 6PM

Sat - Sun Closed

Pacific Standard Time

 
   
   

Disclaimer

MadHornets.com is an independent business selling aftermarket parts and accessories for American and imported motorcycles, Cars, Trucks, SUVs and ATV. We are in no way connected with Harley-Davidson, Inc.®, American Honda Motor Company, Inc.®,Kawasaki Motors Corporation®, Yamaha Corporation of America®, American Suzuki Motor Corporation® or Victory® manufacturers of motorcycles and any of their marketing affiliates.  We are in no way connected with ALL American and Imported Cars, Trucks, SUVs and ATVs, also any of their marketing affiliates. We do not sell motorcycles manufactured by Harley-Davidson®, Honda®, Kawasaki®,Suzuki®, Victory® and Yamaha®.  We do not sell any Cars, Trucks, SUVs and ATVs, that is manufactured in USA or Imported.
All products on this website are intended and sold for aftermarket use only. Our part numbers and corresponding product matter are not intended to imply that any of these parts are Harley-Davidson® original equipment or endorsed by Harley-Davidson, Inc.®
The words Bad Boy®, Buddy Seat, Convertible, Disc Glide, Duo Glide®, Dyna Glide®, Electra Glide®, Evolution®, Fat Boy®, HD®, Harley®, Harley-Davidson®, Heritage® Softail®, Heritage® Springer®, Hugger®, Hydra Glide®, Low Rider, Night Train®, Road Glide®, Road King®, Roadster®, Softail®, Softail® Deuce®, Sport Glide®, Sportster®, Springer®, Sturgis®, Super Glide®, Tour-Pak, Tour Glide®, Ultra Classic®, V-Fire III, VROD and Wide Glide® are all registered trademarks of Harley-Davidson, Inc.®, Milwaukee, Wisconsin, U.S.A.
The following model designations for Harley-Davidson® motorcycles are used in this website for reference only: EL, FL, FLH, FLHR, FLHRCI, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I, FLHTCUI, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLSTS, FLSTSC/I, FLT, FLTC, FLTC Ultra Classic, FLTCU, FLTR, FLTRI, FLTRSEI, FX, FXB, FXD, FXDB, FXDC, FXDG, FXDL, FXDS-CON, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRP, FXRS, FXRS-CON, FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTB, FXSTC, FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, K, KH, VROD®, VRSCA, VRSCB, WL, WLA, XL, XL1100, XL1200, XL1200C, XL1200R, XL1200S, XL883, XL883C, XL883R, XLCH, XLCR, XLH, XLH1100, XLH1200, XLH1200S, XLH883, XLR, XLS, XLT, XLX, XR1000 and their connection to Harley-Davidson® factory part numbers, as well as any printed matter, are not intended to imply that all of these parts are Harley-Davidson® original equipment. Although the quality of most of the items listed here equals or exceeds OEM specifications, some of these items are manufactured by Harley-Davidson® Motor Company.
All parts listed in this website are from independent aftermarket sources. Even though these products have brand names inserted, they are intended for brand identification only. They are aftermarket products and are not necessarily endorsed or recommended by any motorcycle manufacturer. Not all of the parts illustrated were manufactured by the original equipment manufacturer or under their supervision or control. All other brand names or trademarks or registered trademarks used in this website are the property of their respective holders.
The installation of any aftermarket part may void or otherwise adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws, rules and ordinances as well as other laws when used on motor vehicles operated on public highways, especially in states where pollution laws may apply. Always check federal, state, and local laws before modifying your motorcycle. It is the sole and exclusive responsibility of the user to determine the suitability of the product for his or her use, and the user shall assume all legal, personal injury risk, and liability and all other obligations, duties and risks associated therewith.

Warranty and Liability Limitations

Except as may be expressly set forth in the product invoice, MadHornets.com makes no representations or warranties as to any of the products distributed by us, expressed or implied, including without limitation any warranties of merchantability or fitness for a particular purpose.
Motorcycles can be dangerous. MadHornets.com has no control over the usage of any part. MadHornets.com expects their customers to exercise good judgment as to the proper selection, installation, use and maintenance of any part. MadHornets.com assumes no responsibility for damage or injury of any kind because of the misuse or improper application of any part in any way by any person. MadHornets.com shall not be liable for any indirect or consequential damages whatsoever.
All matters shall be interpreted under California law. All merchandise distributed by MadHornets.com is guaranteed against defects in material and workmanship only. Final decision will be made in a just and prompt manner. Replacement will be limited to parts only and does not include labor claims of any type. If the manufacturer has a written warranty, it will be included with the item you purchased. The manufacturer shall be solely responsible for any damage to person or property arising from design and manufacture and testing of its products and we accept no liability for such damages. We shall not be liable for consequential damages.
Fitment Information
All of the photos and application information contained herein are accurate to the best of our knowledge.

 

It is our responsiblity to post this Propositon 65 warning to our California Buyers. 

 

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