Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at service@madhornets.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Order ID is also the RMA Number Must be on Shipping Label, and mail your return to the following address:
Mad Hornets
Attn: Returns
RMA #
5005 Lindsay Court
Chino, CA 91710
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Item Not In Original Condition
● Used Item
● Closeout Item
● Special Order
● Custom Paint Fairings
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 30% restocking fee will be charged for all returns.
● Return Shipment Tracking Numbers must email to service@madhornets.com
● Order ID Number is also your RMA Number must be on the Shipping Label
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
951-8785168
service@madhornets.com